1. Program Name & Description

Critical infrastructure events (e.g., application downtime, deployment failures)
Resource utilization warnings (e.g., CPU exceeding 80%, memory exceeding 85%)
Health check failures on monitored endpoints
Scheduled job or worker process failures
Database or cache connectivity issues

This program is strictly limited to internal employees of LoomFuse who have voluntarily opted in. No marketing, promotional, or advertising messages will be sent through this program.

2. Opt-In and Consent

By providing your mobile phone number and opting in to LoomFuse System Alert Notifications, you expressly consent to receive recurring automated SMS alert messages at the mobile number you provide. Consent is not a condition of employment or of any purchase. You must be an authorized internal employee to participate in this program.

You may opt in by providing your phone number through the application’s alert preferences settings or by contacting your system administrator.

3. Opt-Out Instructions

You can cancel the SMS service at any time. Text STOP to the sending number. After you send the SMS message “STOP” to us, we will send you a confirmation SMS to verify that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

If you want to rejoin the program, you may opt in again through the application’s alert preferences settings or by contacting your system administrator, and we will resume sending SMS alert messages to you.

You may also opt out by any of the following alternative methods:

Updating your alert preferences in the LoomFuse application to disable SMS notifications
Contacting your system administrator to request removal from the alert distribution list
Emailing [support@loomfuse.com] with the subject line “SMS Opt-Out”

4. Help and Customer Support

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at [support@loomfuse.com].

Our support team is available during standard business hours (Monday–Friday, 9:00 AM–5:00 PM ET).

5. Message Frequency

This is a recurring message program. Message frequency is variable and depends on the volume and severity of system alerts generated by the Grafana monitoring platform. Under normal operating conditions, you can expect to receive a low number of messages (typically fewer than 10 per week). During system incidents or outages, you may receive a higher volume of messages in a short period.

Alert routing is configured based on severity levels. If you have opted in to receive only critical alerts, your message volume will be lower than if you receive all alert severities.

6. Message and Data Rates

7. Carrier Liability

8. Supported Carriers

The LoomFuse SMS alert service is compatible with most major U.S. wireless carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, and their respective MVNOs. Carrier support is subject to change. Not all carriers support all message types, and some message content may not be available on all carriers.

9. Privacy

Your privacy is important to us. We collect only the minimum information necessary to operate this SMS alert service (mobile phone number, employee name, and alert preferences). We do not sell, rent, or share your personal information with third parties for marketing purposes.

10. Program Modifications

LoomFuse reserves the right to modify or discontinue the SMS alert program at any time, with or without notice. If we make material changes to these Terms and Conditions, we will provide notice to participating employees via email or through internal communication channels.

11. Disclaimer of Warranties

The SMS alert service is provided on an “as is” and “as available” basis. LoomFuse disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, timely, secure, or error-free. SMS alerts are provided as a supplementary notification mechanism and should not be relied upon as the sole method of monitoring system health.

12. Limitation of Liability

To the maximum extent permitted by applicable law, LoomFuse and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of or inability to use the SMS alert service, including but not limited to damages resulting from delayed or undelivered alert messages.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of law principles.

14. Contact Information

For questions about these Terms and Conditions or the SMS alert program:

This document was last updated on March 23, 2026.